Refund policy

Last updated: October 12, 2025

Thank you for shopping with Snap Pixel Prints! Each item is made to order, just for you. Please review our policy below before completing your purchase.

1. Order Issues & Damaged Items

We take pride in the quality of our products. If your order arrives damaged,  defective, or misprinted, please contact us within 14 days of delivery at info@snappixelprints.com.

To process your claim, include:

  • Your order number
  • Photos clearly showing the issue
  • A brief description of the problem

Once verified, we’ll send a replacement or issue a refund to your original payment method. Refunds may take 5–10 business days to appear depending on your payment provider.

2. Wrong Size or Change of Mind

Because all our products are custom made-to-order, we cannot accept returns or exchanges for:

  • Ordering the wrong size or color
  • Buyer’s remorse or change of mind

👉 Tip: Please refer to our size chart before ordering to ensure the perfect fit.

If you entered the wrong size or made a mistake, contact us — we’ll do our best to help you reorder at a discounted rate.

3. Eligibility for Returns or Refunds

We can only issue a replacement or refund if:

  • The item is damaged, misprinted, or defective upon arrival
  • You contact us within 14 days of receiving your order
  • You provide clear photos and proof of purchase

4. Non-Returnable Items

Please note, we cannot accept returns for:

  • Digital downloads or gift cards
  • Sale or clearance items
  • Items damaged by improper care or washing
  • Items returned after 14 days of delivery

5. Shipping & Address Issues

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer
  • Carrier delays or lost packages once marked as delivered

If a package is returned to us due to an incorrect address, you may need to cover the cost of reshipping.

6. How to Contact Us

If you experience any issue with your order, please reach out to our support team:

📧 info@snappixelprints.com

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Photos, if applicable

We respond to all messages within 2–3 business days.

7. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@snappixelprints.com with photos of the issue.

8. Refund Processing

Once your refund is approved, a credit will automatically be applied to your original payment method.

Please allow 5–10 business days for your bank or credit card company to process and post the refund.

Thank You

Thank you for supporting small businesses and independent creators! Every order is made just for you — we appreciate your understanding and patience.